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Shipping Policy

Shipping Policy

This Shipping Policy explains how Zenware ships orders placed on AromatherapyWorld.org. If you have any questions, we’re here to help.

Contact
Email: zenware@aromatherapyworld.org
Phone/WhatsApp: +86 186 5052 3135
Website: https://aromatherapyworld.org/

I. Shipping Responsibility (for Refund/Return Situations)

  • If the reason for the refund/return is seller‑responsible (e.g., product quality issue, wrong item sent), Zenware covers applicable shipping costs for the return or replacement.

  • If the reason is buyer‑responsible (e.g., dislike, not a fit for your needs), the buyer covers shipping costs for the return.

  • For details on eligibility and timing, see our Refund Policy.

II. Shipping Policy Guidelines

1) Shipping Time

  • Orders are shipped within 48 hours after payment (business days). Orders placed over weekends/holidays ship the next business day.

2) Methods, Regions & Carriers

  • We ship worldwide via reliable international carriers. The available method(s) for your address are shown at checkout.

3) Shipping Fees

Aromatherapy/Incense Machines (Diffusers):

  • Express delivery fee is covered by the seller. You pay $0 shipping for diffusers.

Essential Oils:

  • 1–5 bottles: $10 flat shipping per order.

  • 6+ bottles: shipping is covered by the buyer. At checkout you’ll see the actual carrier rate calculated by destination and weight.

Mixed carts (diffuser + oils):

  • The diffuser ships free.

  • Oils ship per the rules above (e.g., $10 for 1–5 bottles; carrier‑calculated rate for 6+ bottles).

Note: Any local duties/taxes charged by customs are separate from shipping fees (see Customs & Taxes below).

4) Tracking Information

  • We provide an accurate tracking number for every shipment so you can follow your package.

  • Tracking details are emailed after dispatch. It may take up to 24 hours for tracking to start updating.

5) Address Accuracy & Delivery

  • Please ensure your shipping address is complete and correct. We can’t reroute parcels once in transit.

  • If a package is returned due to an incorrect or incomplete address, we can reship (additional postage may apply) or refund the item price minus original shipping costs.

6) Customs, Duties & Taxes (International Orders)

  • Import duties, VAT/GST, and fees may be charged by your local authority. These charges are not included in our prices or shipping fees and are the buyer’s responsibility.

  • If you refuse a shipment due to customs charges, we can refund the product price (once the parcel returns to us) minus shipping and any carrier return fees.

7) Delivery Timeframes

  • Delivery time depends on destination, carrier, and any customs processing. An estimated window is shown at checkout.

  • During peak seasons or unexpected carrier disruptions, delivery may take longer than usual.

8) Lost, Delayed, or Damaged Parcels

  • If tracking shows no movement for 10+ business days beyond the estimated window, contact us so we can initiate a carrier investigation. If confirmed lost, you can choose a free replacement or a full refund.

  • For damaged items, email photos of the packaging, label, and product within 7 days of delivery so we can assist quickly.

Examples (for clarity)

  • You buy 1 diffuser + 3 bottles of oil: Diffuser ships free; oils ship for $10 flat (total shipping $10).

  • You buy 8 bottles of oil (no diffuser): Buyer pays carrier‑calculated shipping at checkout.

  • You return a diffuser because it’s defective: Seller covers the return shipping.

  • You return oils because you don’t like the scent: Buyer covers the return shipping (see Refund Policy for eligibility of opened bottles).

Contact

Questions about shipping? We usually reply within 1–2 business days (China Standard Time).
Email: zenware@aromatherapyworld.org
Phone/WhatsApp: +86 186 5052 3135

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