Refund Policy
Thank you for shopping at AromatherapyWorld.org (operated by Zenware). We keep this refund policy simple and transparent so you know exactly how refunds work.
Contact
Email: zenware@aromatherapyworld.org
Phone/WhatsApp: +86 186 5052 3135
Website: https://aromatherapyworld.org/
1) Application Deadline
You may request a refund within 7 calendar days of delivery (based on the carrier’s delivered scan).
If your order has not arrived, see Orders Not Received below—different timing applies.
2) Valid Reasons for a Refund
You can apply for a refund for any of the following:
Product quality issues (e.g., device not functioning, oil leakage on arrival)
Not as described (significant discrepancy from the product page)
Orders not received within a reasonable period after the estimated delivery window (see below)
Note: For hygiene and safety, opened essential oils are generally not refundable unless there is a verified defect or we shipped the wrong item.
3) What’s Not Eligible
Change of mind after opening/using products (especially essential oils)
Damage caused by misuse, improper maintenance, or non‑compliant use (e.g., adding oils to a water‑only humidifier)
Cosmetic wear from normal use
Items marked final sale or free gifts, unless defective
Missing or damaged returns due to inadequate packaging by the sender
4) How to Request a Refund (Simple Steps)
Go to your Order Details page and click “Request Refund.”
Choose a reason from the list (quality issue, not as described, not received, etc.).
Enter the refund amount (typically the product total; shipping fees are non‑refundable unless the issue is our error).
Upload evidence (if applicable): clear photos/videos of the issue and the packaging label.
Submit. You’ll receive an email confirmation.
Can’t access your account? Email zenware@aromatherapyworld.org with your order number, photos/videos (for defects), and a brief description.
5) What Happens Next (Review & Approval)
Review time: We confirm or request more info within 2 business days.
Returns (if required): Some cases require returning the product for inspection. We’ll share the return address and instructions.
Return shipping: If the item is confirmed defective/incorrect, we cover or reimburse reasonable return shipping. Otherwise, the customer pays return postage.
Inspection: Once the return is received, we inspect it within 3 business days and notify you of approval or adjustment.
6) Refund Method & Timing
Approved refunds are issued to the original payment method.
Please allow 7–10 business days for your bank or card issuer to post the credit.
Original shipping fees are non‑refundable, unless the refund is due to our error.
For bundles or multi‑item orders, partial refunds may prorate discounts.
Currency & fees: Refunds are processed in the original transaction currency. Any exchange‑rate differences or bank fees are outside our control.
7) Orders Not Received
If your package has not arrived:
First check tracking and your local delivery office.
If there’s no tracking update for 10+ business days after the estimated delivery window, contact us.
We will open a carrier investigation (typically up to 10 business days). If confirmed lost, you may choose a full refund or free replacement.
If you refuse a package due to customs or taxes, a refund is issued minus original shipping and any carrier return fees after the parcel is returned to us in good condition.
8) Special Notes for Essential Oils
Unopened/sealed bottles are eligible for refund within the 7‑day window per this policy.
Opened bottles are refundable only for quality issues (e.g., leakage on arrival, contamination) verified by our team.
9) Exchanges
Prefer an exchange instead of a refund? Let us know when you submit your request—we’re happy to help. Exchanges follow the same eligibility rules as refunds.
10) Contact & Escalation
If anything is unclear or you need special assistance, reach out:
Email: zenware@aromatherapyworld.org
Phone/WhatsApp: +86 186 5052 3135
11) Governing Law
This Refund Policy is governed by the laws of the People’s Republic of China. Your consumer rights under mandatory local laws may also apply.
FAQ (Quick Answers)
How long do I have to request a refund?
7 calendar days from delivery (carrier’s delivered scan).
Do you refund shipping fees?
Shipping is non‑refundable unless the issue is our error.
Who pays return shipping?
If the item is defective/incorrect, we cover or reimburse reasonable return costs; otherwise, the customer pays.
How long until I see my refund?
Once approved, allow 7–10 business days for your bank to post the credit.
What if my order never arrives?
We investigate with the carrier. If it’s confirmed lost, you can choose a full refund or free replacement.